The short version

If what you bought isn’t useful to you, email us within 30 days and we’ll refund it in full. You don’t need to explain why, prove you studied, or fill in a form. One email is enough. The specifics per product are below.

Why it’s written this way

We sell preparation for an exam that people can fail. A policy full of conditions would let us keep money from exactly the people who got least out of what we made, and we’d rather not build that business. If we’re refunding a lot, the honest conclusion is that the thing is bad — and that’s information we want.

Sprint — $99

Full refund within 30 days if you ask. We build material per track and it arrives over time; if any part of the track you bought hasn’t shipped when we said it would, that part is refundable on request whether or not the 30 days have passed.

Guided + Labs — $199

Same 30-day refund, and the same rule on material that hasn’t shipped. The live sessions have dates in them: reschedule free into a later session with 48 hours’ notice, and if we cancel a session and can’t offer another, we refund that part without you having to ask.

Production AI Engineer Programme — $999

This tier includes both tiers above, so both of those rules apply to it as well. On top of that, the cohort is a service with dates in it, so it needs real terms rather than goodwill:

• Full refund any time before the cohort starts.
• Move to a later cohort free, once, with notice before yours starts.
• If we cancel or can’t deliver, you get a full refund of everything not delivered, and we’ll say so rather than waiting for you to ask.
• Part-delivered: refunded pro-rata for the undelivered part.

If you leave after using the material but before the cohort starts, we refund the $800 that covers the cohort and treat the rest as a Guided + Labs purchase. You are never worse off for having bought the larger tier.

What we don’t refund

Exam fees. Those are paid by you directly to the vendor and never pass through us, so we have no ability to refund them. If you fail the exam, the retake fee is between you and the exam provider. This is stated on every page that mentions the exam because it’s the thing most likely to be misunderstood — especially since the Claude Associate exam fee is $99, the same number as our Sprint price. They are separate payments to separate parties.

The readiness check

It’s free, so there’s nothing to refund. If it was a waste of your twenty minutes, tell us why — that’s more useful to us than money.

How to ask

Email hello@hydralogic.dev with the address you paid from. We aim to process refunds within five working days; your bank may take longer to show it.

Your statutory rights

Nothing in this policy limits any rights you have under consumer law in your own country. Where local law gives you more than this policy does, local law wins.